We continue to see quite a bit of crashes from customers come in during STEP and IGES import operations due to HTML embed problems.
This problem has been around since Inventor 2009 but so far we have not been able to exactly pinpoint why it happens only on certain machines and not on others. Anti-virus programs might play a role in it but what is certain is that the import fails at the point where Inventor tries to embed the translation report inside the Inventor file.
On the machine where the STEP or IGES import fails to create the embedded report, other operations unrelated to Inventor, like inserting a HTML file in Microsoft Word, would equally fail. So we are very interested to get a reproducible workflow so that we consistently can reproduce the issue in the Autodesk offices. In the meantime, read this technical solution to prevent the problem from happening.